Terms and Conditions

Zentora adheres to the following terms and conditions.

We have attempted to describe everything as clearly as possible; however, if you have any further questions, please contact us at Zentora.

These terms and conditions are subject to change. You agree that the most current version of these terms and conditions will govern our agreement at all times.

Definitions — Article 1

The following terms shall have the following meanings in this context:

The General Terms of Use shall have the following meaning:

1. Cooling-off period: the period within which the consumer may exercise their right of withdrawal is referred to as the cooling-off period.

2. Consumer: any natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with a trader.

3. Day: calendar day.

4. Fixed-term contract: a distance contract relating to a series of goods and/or services where the obligation to supply and/or purchase extends over a certain period of time.

5. Durable medium: any mechanism that allows a consumer or trader to store information addressed personally to them in a way that is accessible for future consultation.

6. Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period.

7. Entrepreneur: the person who exercises a profession or conducts a commercial activity.

8. Contract: an agreement whereby one or more distance communication technologies are used for the distance sale of goods and/or services up to the conclusion of the contract, according to a system established by the trader.

9. Customer: the consumer.

10. Telecommunication technology: a means of concluding a contract without the consumer and the online store being present in the same room at the same time.

11. Supplier address: DAYONE Warehouse, No. 699, Jinghua Road, YinzhouQu, Zhe Jiang Sheng, Ningbo Shi, 315000.

Applicability — Article 2

All e-commerce offers, as well as all offers in agreements and orders between the e-commerce store and the consumer, are subject to these General Terms and Conditions.

1. The customer receives the text of these general terms and conditions before the contract is concluded.

2. If this is not reasonably possible before the contract is concluded, it will be stated that the general terms and conditions are available in the online store and will be provided to the customer as soon as possible, free of charge, by email.

3. Anyone may access the general terms and conditions at any time on the e-commerce website.

4. Situations and ambiguities not covered by these General Terms and Conditions shall be assessed according to the “spirit” of these terms.

5. The customer’s and/or third-party general terms and conditions shall not apply to the agreement between the customer and the online store.

The Offer — Article 3

1. If an offer is limited in time or subject to restrictions, this must be expressly stated in the offer.

2. As long as the offer has not been accepted, it shall be valid without obligation. The online store reserves the right to modify and adapt the offer at any time. The offer is not binding.

3. The offer contains a detailed and accurate description of the goods and/or services available. The description must be sufficiently detailed to allow the customer to properly assess the offer. If photographs are used in the online store, they must be a faithful representation of the products and/or services available. If the customer should reasonably notice that there is an obvious error or mistake, the offer shall not be binding on the online store.

4. The images shown with the products are accurate representations of what is available. The online store cannot guarantee that the colours displayed on the website accurately reflect the colours of the products.

5. Each offer contains information explaining the customer’s rights and obligations if the customer accepts the offer. This applies in particular to the price after taxes and any transport costs.

6. The method of concluding the contract and the steps required to conclude it; whether the right of withdrawal applies; the method of payment, delivery and execution of the contract.

7. The method of concluding the contract and the measures required to do so; whether or not the right of withdrawal applies; the method of payment, delivery and execution of the contract.

8. The cost of long-distance communication if the cost of using the technology is calculated on a basis different from the standard basic communication price; whether the contract is archived after its conclusion and, if so, how the customer may consult it.

9. How the customer may review and, if necessary, correct the information provided before concluding the contract; other languages in which the contract may be concluded.

10. The trader’s code of conduct and how customers may obtain it electronically.

11. The minimum duration of the contract.

12. Sizes, colours and material type are optional.

13. Although we make every effort in quality control to minimise size variations, garment measurements may vary by up to 3 cm.

The Agreement — Article 4

1. Without prejudice to the provisions of paragraph 4, the agreement is concluded when the customer accepts the offer and the conditions attached to it are met.

2. If the customer accepts the offer electronically, the online retailer immediately accepts the offer and immediately confirms receipt of the acceptance of the offer. The consumer may terminate the contract as long as receipt of this confirmation has not been acknowledged.

3. If the contract is concluded electronically, the online trader must use appropriate technical and organisational measures to protect the electronic transmission of data and ensure online security. If the customer can pay online, the online store shall take the necessary security measures.

4. The online store may, within the legal framework, obtain information about the customer’s ability to meet their financial obligations and about any other facts or considerations that are important for responsibly concluding the contract. The online store is authorised to refuse the purchase or request additional information if it has valid reasons not to enter into a contract based on this investigation.

5. The following information shall be sent to the customer in writing together with the product or service, or in such a way that the customer can store it in an easily accessible manner on a durable medium: the business address of the e-commerce company where customers may submit complaints; information about guarantees and existing after-sales service; the conditions and method by which the customer may exercise their right of withdrawal, or a clear statement that the right of withdrawal is excluded; information about guarantees and existing after-sales service.

6. If the contract is concluded for a period longer than one year or for an indefinite period, the conditions for terminating the contract shall apply. All taxes and shipping costs are included in the price.

7. A contract shall only be entered into if the products are sufficiently available.

Right of Withdrawal — Article 5

1. When purchasing goods, the customer has the right to withdraw from the contract within fourteen (14) days without giving any reason. The cooling-off period begins on the day after the goods are received by the consumer or their previously designated representative, as notified to the online store.

2. The consumer must handle the goods and packaging with care throughout the cooling-off period. The consumer shall only unpack or use the goods to the extent necessary to decide whether or not to keep them. The seal must remain intact at all times.

3. When exercising the right of return, the consumer must return the product to the online store with all accessories and, if possible, in its original condition and packaging, following appropriate and clear instructions.

4. If the consumer wishes to exercise the right of return, they must do so within fourteen (14) days of receiving the product by: 1) sending an email to the online store within the period, and 2) returning the product to the online store within the same period. The consumer must be able to prove timely return of the items if requested, using the shipping receipt.

5. If the consumer has not stated that they wish to exercise the right of return or has not returned the product to the online store before the deadlines mentioned in paragraphs 1 and 3 of this article, the transaction shall be considered final.

6. Within 24 hours of placing the order, the customer may cancel it by contacting customer service.

Return Costs — Article 6

1. The cost of returning the products shall be borne by the consumer when exercising the right of return.

2. If the customer has already paid, the online store shall refund the money as soon as possible, but no later than 14 days after cancellation. The condition is that the online store has already received the goods in good condition.

Possible Exceptions to the Right of Cancellation / Return — Article 7

1. In the case of the products listed in paragraphs 2 and 3 below, the online store may refuse the consumer’s right of return.

2. Individual newspapers; audio and video recordings and/or software paid for by the consumer; products created by the online store according to the customer’s instructions; products originating from China that are clearly personal in nature; products that cannot be returned due to their nature; products that may spoil or age quickly; products whose price depends on fluctuations in the financial markets and which cannot be returned.

The price depends on fluctuations in financial markets that are not influenced by e-commerce; products of a clearly personal nature; products that cannot be returned due to their nature; products that may deteriorate or age.

1. Services such as accommodation, transport, restaurants or leisure activities that are carried out or are to be carried out on a specific day or during a specific period; services whose delivery has begun before the end of the cooling-off period with express delivery and with the customer’s consent; betting and lotteries are also excluded from the right of return.

Price and Import at the Time of Purchase — Article 8

1. Except for price adjustments due to VAT increases, the prices of items and/or services shall not be increased during the validity period of the offer.

2. Contrary to the previous paragraph, an online store may sell products or services whose prices fluctuate in financial markets and are not affected by the online store’s price changes. This fact is stated in the offer, as well as the fact that they are subject to volatility and that all prices shown are target values.

3. Price increases are only permitted within three (3) months following the conclusion of the contract if they arise from legal provisions.

4. The prices stated in the offer for products or services are all in euros and do not include VAT. All prices may contain typographical and/or grammatical errors. The online store is not responsible for any possible damage caused by typographical and/or grammatical errors. The online store is not obliged to deliver the product at an incorrect price due to printing and/or typing errors. The supplier shall deliver the products to the customer’s address at the customer’s expense and risk. All costs arising from import duties and/or customs clearance shall be borne by the customer and paid to the person delivering the products.

Warranty and Conformity — Article 9

1. For the conclusion of the contract, the online store guarantees that the items and/or services comply with the standards described in the offer, reasonable criteria of reliability and/or availability, and applicable laws and/or government regulations. If expressly agreed in writing, the online store guarantees that the product is acceptable for non-standard use.

2. Within 14 days of delivery, the customer must inform the online store by email of any product defect or incorrectly delivered products. The products must be returned in their original packaging and in new condition, as specified in Article 5.

3. The online store’s warranty period corresponds to the manufacturer’s warranty period. However, the online store shall in no case be responsible for the final suitability of the items for each customer’s specific purpose, nor for providing advice on the use of the product or services.

4. The warranty shall be void if: the supplied products have been repaired and/or modified by the customer or by third parties; the supplied products have been exposed to unusual conditions or have been handled carelessly or contrary to the guidelines and/or packaging of the online store.

5. Defects are caused wholly or partly by government regulations or future restrictions governing the nature or quality of the materials used.

Fulfilment and Delivery — Article 10

1. The online store shall act as carefully as possible when receiving and processing product orders.

2. The address provided by the customer to the online store shall serve as the place of delivery.

3. The online store shall execute accepted orders promptly and no later than thirty (30) days, unless the customer has agreed to a longer delivery period in accordance with the conditions of Article 4 of these general terms and conditions.

4. The customer shall be informed no later than thirty (30) days after purchase if delivery is delayed or if the order cannot be executed, or can only be executed in part. In this case, the customer shall have the option to terminate the contract and receive a refund.

5. If the contract is terminated as described in the previous paragraph, the online store shall refund the payment to the customer as soon as possible, but no later than fourteen (14) days after termination.

6. The product shall be shipped at the customer’s expense and risk. If the ordered product cannot be delivered, the online store shall attempt to deliver a replacement product. This shall be communicated clearly and understandably no later than at the time of delivery.

7. Unless otherwise agreed, the online store assumes the risk of damage and/or loss of the products until they have been delivered to the customer or to a previously designated representative, and this has been communicated to the online store.

Payment — Article 11

1. Unless otherwise agreed, the contract is finalised when the consumer has made all outstanding payments. If a contract is signed for the provision of a service, this period begins when the consumer receives confirmation of the contract.

2. Any discrepancy in the payment information provided or communicated by the consumer to the online store must be reported immediately.

3. If the consumer fails to pay the fees, the online trader may, subject to legal restrictions, cancel the customer’s account and has the right to charge the customer a reasonable fee announced in advance.

Complaints Procedure — Article 12

1. The online store shall maintain a complaints procedure on its website and handle complaints in accordance with that procedure.

2. Complaints about the execution of the contract must be submitted to the online store in a detailed and clearly defined manner within seven (7) days of receiving the product.

3. Complaints received by the online store shall be answered within fourteen (14) days. If the complaint is expected to take longer than fourteen (14) days to process, the entrepreneur shall respond within fourteen (14) days with an acknowledgement of receipt and an indication of when the consumer may expect a more detailed response.

4. In any case, the consumer must allow a period of four (4) weeks for the online store to resolve the complaint by mutual agreement.

Intellectual Property Rights — Article 13

1. All intellectual property rights relating to offers, documents, photographs, drawings, software, domains, works and related material belong to the online store. This also applies if these materials have been invoiced to you or if updates have been made.

2. No part of this website may be reproduced or transmitted in any form or by any means without the written permission of the online store.

3. Logos, trademarks and brand trade names are the property of their respective owners.

Liability — Article 14

1. The online store is only liable for actual damages caused to the customer by an error of the online store.

2. The online store is not responsible for direct or indirect damages caused to third parties or guarantees due to incorrect or incomplete information provided by the customer.

3. If the liability of the online store is recognised and admitted by the online store, its liability shall be limited to the following amounts: the amount paid by the online store’s liability insurance, less the deductible; or the invoice amount if the liability insurance does not pay.

Invalidity, Disputes and Applicable Law — Article 15

1. The validity of the remaining terms of use shall not be affected if any of these terms are considered invalid. The invalid clause shall be replaced by a clause that reflects the wording of the invalid clause as closely as possible.

2. The laws of France apply to all contracts, services, offers and orders. Disputes shall be resolved before a French court.

Customer Support

Email: customers@zentora-oficial.com